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Aapke liye Trustex Global Trading ka Privacy Policy aur Terms & Conditions dono likh raha hoon — chhota, clean, aur bina kisi table ke.

Privacy Policy

Effective Date: June 15, 2026

1. Introduction

Welcome to Trustex Global Trading. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or services.

2. Information We Collect

We may collect the following information from you:

Name, email address, phone number, and business address
Company details and trade license information
Payment and banking details (processed securely)
Order history and communication records
Website usage data (IP address, browser type, cookies)

3. How We Use Your Information

We use your information to:

Process and fulfill your export/import orders
Communicate regarding quotes, shipments, and deliveries
Coordinate with logistics partners and customs authorities
Comply with legal, tax, and trade regulations
Send promotional updates (only with your consent)
Improve our website and customer experience

4. How We Share Your Information

We do not sell your personal data. We may share it with:

Shipping and logistics companies for freight coordination
Customs brokers and government authorities as required by law
Payment processors and banking institutions
Verified business partners in our trade network

Your data may be transferred internationally as part of our export-import operations.

5. Data Security

We implement industry-standard security measures including encryption, access controls, firewalls, and regular security audits to protect your information.

6. Your Rights

You have the right to:

Access and review your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, email us at info.trustexglobal@gmail.com.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be notified via email or website announcement.

9. Contact Us

Trustex Global Trading
Owner: Sk Khairul Bashar
Email: info.trustexglobal@gmail.com
Phone: +91 83178 09763 / +91 99333 34826
Address: Salabat Ganj, Manikchak, Malda, West Bengal, Kolkata – 732202, India

Terms & Conditions

Effective Date: June 15, 2026

1. Definitions

“Company” refers to Trustex Global Trading, registered under the trade license name Trustex Global Trading.
“Client” or “You” refers to any individual or entity using our services.
“Products” refers to Tea, Makhana, Onion, Rice, and any other commodities we export or import.

2. Acceptance of Terms

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use our services.

3. Our Services

Trustex Global Trading specializes in the export and import of agricultural commodities. We operate from Kolkata and Malda, West Bengal, India, and serve clients across Africa, Middle East, Europe, and other international markets.

4. Orders and Quotations

All orders are subject to availability and confirmation.
Quotations are valid for the period specified and may change based on market conditions.
A formal purchase order and advance payment may be required to confirm bookings.

5. Pricing and Payment

Prices are quoted in USD or INR unless otherwise agreed.
Payment terms will be specified in the proforma invoice.
We accept bank transfers and other mutually agreed payment methods.
All applicable taxes, duties, and bank charges are the responsibility of the Client unless stated otherwise.

6. Shipping and Delivery

Delivery timelines are estimates and depend on shipping schedules, customs clearance, and other external factors.
Risk of loss or damage passes to the Client upon handover to the shipping carrier unless otherwise agreed in writing.
We coordinate with reliable logistics partners but are not liable for delays caused by shipping companies, customs, or force majeure events.

7. Quality and Inspection

We ensure that all products meet agreed quality standards and specifications.
Clients are encouraged to arrange third-party inspection before shipment if required.
Claims for quality issues must be raised within 7 days of delivery with supporting evidence.

8. Returns and Refunds

Due to the perishable nature of agricultural products, returns are generally not accepted.
Refunds may be considered on a case-by-case basis for non-delivered or significantly defective goods, subject to investigation.

9. Intellectual Property

All content on our website including logos, text, images, and product descriptions is the property of Trustex Global Trading. Unauthorized use, reproduction, or distribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Trustex Global Trading shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or business opportunities
Delays or failures caused by events beyond our reasonable control (force majeure)

Our total liability shall not exceed the value of the specific order in dispute.

11. Force Majeure

We shall not be held responsible for failure or delay in performance due to circumstances beyond our control, including but not limited to natural disasters, war, strikes, government actions, pandemics, or shipping disruptions.

12. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

13. Amendments

We reserve the right to modify these Terms & Conditions at any time. Continued use of our services after changes constitutes acceptance of the updated terms.

14. Contact Information

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